Couriers & Freight Australia

3.2/5 โ˜… based on 8 reviews

Contact infomation

Address : u1/46 Garema Cct, Kingsgrove NSW 1480, Australia
Phone : ๐Ÿ“ž +61 1300 101 110
Region : New South Wales
Website : http://magentofreightsolutions.com.au
Facebook : https://www.facebook.com/pages/Magento-Freight-Solutions/642241795828457
Categories :
Courier service Freight forwarding service
City : Kingsgrove, New South Wales

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Brian Brown

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Very easy to use, very quick response time, very friendly, very competitive rates. Shirley took me through the process in no time as it was my first shipment and it could not have been easier. Highly recommend their services ...........
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firas kasam

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Absolutely the worst company. This is not a transparent company. unreliable, unprofessional, no compassion or understanding. Be AWARE of EXTRA CHARGE, even after 2 months of delivery they just deduct the amount that they want from your card without even telling you about the charges. Always having same excuse ( you choose the wrong delivery option or its your fault since you didn't pay insurance. Adding insurance is a waste of money since you can't claim anything back from them. The photo here is an example of a parcel thats been received by our customer, even though we had insurance on it,still after 2 months no claims been issued.
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Lindy 6312

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Shirley did a great job, quickly finding the best price, cheaper than booking it myself. My parcel was delivered to me in Australia from China in a week. More than I expected in these current global circumstances. I have recommended to my work colleagues and will use again. UPDATE:; Just had another, heavier box delivered from China in a week. Organised quickly and easily and delivered quickly and easily. 5 stars
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Laura Racky

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Total Scam. Lost and entire pallet of stock same day as collected?? Now denying all responsibility?? Do not trust these guys! Editing as "Owner" has replied. Firstly - I was not ever asked to insure this shipment, nor was I informed of your handling process which in fact means you do not handle at all. Secondly - on the day of collection the pallet of stock went missing. It was not ever chased up or investigated despite me having 15 minutes of footage of the driver collecting the stock, his license details and name. You simply washed your hands of the situation - emailed me a "Without Prejudice" Email and hide behind terms that state you take absolutely no responsibility for you, your agents, your staff for anything you do. Sounds fishy to me....... Interesting business model collecting items then reporting them lost without recourse. After all how does a full pallet go missing in 1 day? And it appears I am not the only one.
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Corn G

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Shirley did a stirling job and went above and beyond when my first booking got cancelled due to issues with the supplier. She made the process easy for a rookie like me and I cannot be happier. I will recommend using their services 100%. Not very often you find this kind of customer service anymore !
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queb

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Booked delivery from Perth to Melbourne, price was really competitive and booking was easy as the ladies were on hand to help me. Parcel labels were emailed to me which I had to print and tape to my parcel and it was collected that same day. First time I have used this company and I would definitely use them again. Very easy, very fast and I didnt even have to leave my home. Perfect service. Happy customer.
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Dom Gunder

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Hannah in customer service was very helpful when a problem arose, she gave us regular updates and resolved the issue in time. she went above and beyond the level of service expected. She deserves a raise and promotion. Thank you Hannah from the boys at MotoHUB motorcycles.
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Caroline Esmond

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Totally useless - I will never use their services again. I have sent a few pallets and all I get is excess charges - I send emails to ask what the charges are and they donโ€™t reply - my pallets are weighed and measured in the Uk to get onto a ship - they are checked multiple times - once they arrive with couriers and freight the weights and measurements change. Customer service doesnโ€™t pass on calls and all I receive is more emails demanding money - not to mention the extra $500 taken off mr credit card. Do not reply to me with total rubbish. I am not reaching out to you - I am complaining about you to warn people not to use your services. If a carrier disagrees with weights you should call the customer - not just charge their card. Your staff change on every call and nothing is ever sorted - do not use this company!
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